Support

If you have any questions about the First Green Light service, using the site, mobile application, account, referral system or deleting a profile, you can contact our support service.

1. Contact for inquiries

Support service email: [email protected]

2. What questions can be asked?

• problems with registration or logging into the account;
• questions about the operation of the mobile application;
• questions about the referral system;
• requests for account deletion;
• clarifications about the processing of personal data;
• reports about technical errors or incorrect operation of the service.

3. Procedure for processing requests

We try to process user requests within a reasonable time and provide a response as quickly as possible. The response time may depend on the nature of the request, the technical complexity of the question and the number of requests.

4. Recommendations for contacting

To help us help you faster, it is advisable to include the following in your request:

• name or email associated with the account;
• a brief description of the problem;
• device model and application version, if the question concerns the mobile application;
• a screenshot or additional information, if this will help us understand the situation faster.

5. Deleting an account

The user can independently initiate the deletion of the account through the corresponding function in the mobile application. If you have any difficulties with this process, you can contact the support service at [email protected].